More than 90% support questions are answered in our documentation page…
Please check if the problem persist if you temporarily switch to another theme.
Also deactivate all plugins temporarily, just to see if it’s caused by some plugin installed.
If the problem is solved after the steps above, activate the original theme and plugins again one by one until the problem returns. This will help you identify what is causing it.
Our official support hours are 10:00 – 15:00 (GMT time) Monday – Friday.
Support tickets from paid customers will be answered much more faster.